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Frequently Asked Questions
1. Are all the games totally free?
2. Why do I need to give a brief profile before I can download the game?
3. Why do I need to connect to network before I can play the game?
4. Can I play these games without network connection?
5. Where can I find the downloaded game in my phone?
6. Can I download and install multiple games in my phone?
7. My game does not start, what is the problem?
8. Do I need to know what phone I have?
9. My phone is not listed in your supported phones list?
10. How can I influence what advertising I will see?
11. I would like to suggest a new game for 123play.com, what should I do?
12. I have an idea how to make this service even better, what should I do?
13. When will this service be available in my country?
Answers
1. Are all the games totally free?
We do not charge anything for downloading or using the game. All the games are sponsored by advertisers which enable us to offer them to you for free. However like with any content that you download to your phone from the mobile internet, you will need to cover the data charges from the network usage. Many operators do now offer flat rate data packages to their customers and we would recommend that you consult your provider to get more information on your own/different pricing options.
2. Why do I need to give a brief profile before I can download the game?
The games that you download are free because you have agreed to see selected advertising before and after each game session. This profile information is used by us and our advertsers to target the advertisements to relevant profiles only. If one of our advertisers wants to target advertising to 20-40 year old males only, we use this info to distribute the advertising to the desired target group by giving us your correct profile details, we can make sure that you see ads that are more relevant to you only.
3. Why do I need to connect to network before I can play the game?
We need you to reconnect to the internet, so that we can serve you some fresh advertising. These advertisements are what enables us to offer you free games, so by updating the advertising that you see before and after each game session we can keep the game content free.
4. Can I play these games without network connection?
Yes, you can. You do not need to connect to network every time you play the game. You have a certain number of game plays available without network connection. When you have used these plays up the service will then notify you that you need to connect to the network before you can continue playing.
5. Where can I find the downloaded game in my phone?
Installed games are located in your phone menu. Depending on your phone model the game can be either in applications, games or other relevant folder. After you have located the correct folder, you will see the game icon in the folder. By selecting and clicking the game icon, it will start. This might take a couple of seconds depending on the phone.
6. Can I download and install multiple games in my phone?
Yes, you can. We don´t have any limitations on how many games you can download from our service. The only limitation will be the memory size of your phone. In many new phones there is a separate memory card, which can help you to store a lot of games. These memory cards can be purchased widely and you can upgrade the existing memory card to a larger one to hold even more games.
7. My game does not start, what is the problem?
There might be an error in the game that you have downloaded or in your phone. Please report this issue to our Customer Service Team via completing this form.
8. Do I need to know what phone I have?
Not necessarily. Our system will provide you a correct game file when you receive the link to your phone and start the game download. The benefit in selecting your phone in the 123play.com web portal is that you will only see games compatible with your phone - without phone selection you will receive the game download link but the game may not be available for your phone. In this case you can browse the 123play.com mobi portal for more games or select another game in the web portal. We have an extensive selection of games for all phone models..
9. My phone is not listed in your supported phones list?
Please report this to our Customer Service Team completing this form.
10. How can I influence what advertising I will see?
You can do this by giving us the correct profile information about yourself when ordering the game. This information is what we use to target the advertising to right people. If you for example choose female when you are actually male, then you will get advertising targeted to females. Please help us to make things as relevant to you as we can by providing accurate details.
11. I would like to suggest a new game for 123play.com, what should I do?
Please contact our Customer Service Team using this form and give us the details.
12. I have an idea how to make this service even better, what should I do?
Please contact our Customer Service Team using this form and tell us your ideas. We are always very interested to get feedback from our Customers.
13. When will this service be available in my country?
The service is available in the UK, France, Germany, Italy, and Spain. We are doing your best to open the service in new countries as soon as possible.